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   1800 210 2600

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FAQ

General FAQs

  1. What is Community Chest?
  2. What is the difference between NCSS and Community Chest?
  3. Is Community Chest a government body?
  4. Is Community Chest a charity?
  5. Do all the donations go to the beneficiaries which Community Chest supports?
  6. Who covers the operating cost of Community Chest?
  7. Does Community Chest solicit funds through door-to-door donations?

Making Donations

  1. What are the modes of donation to Community Chest?
  2. How do I make a donation to Community Chest via these different modes?
  3. Can I give anonymously?
  4. Is online donation safe?
  5. How much do I have to contribute?
  6. If I make a donation, am I entitled to tax deductions? Are there instances where my donations are not entitled for tax deductions?
  7. Will Community Chest issue me a tax deductible receipt for my donation?
  8. Do I need the tax deductible receipts when I submit the annual tax assessment forms?
  9. What is CCIP?

Giving Tips

  1. Which charity should I support?
  2. How do I get information on a charity?
  3. How do I give?
  4. How will my donations be used to help the needy?
  5. Can I give anonymously?
  6. Do I obtain tax deductions for my donations?
  7. Is it safe to give to charities online?
  8. Do I have to make a contribution when I receive direct mail appeals with accompanied "gifts"?
  9. If I do not wish to give money, what other ways can I give to charity?

 


 

1. What is Community Chest?

 

Community Chest is the fund-raising and engagement group of the National Council of Social Service.

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2. What is the difference between NCSS and Community Chest?

 

NCSS is the national co-ordinating body for charities in Singapore while Community Chest is the fund-raising and engagement group of NCSS.

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3. Is Community Chest a government body?

 

Whilst Community Chest is the fund raising and engagement group of NCSS, it is raising funds on behalf of the social service organisations in the social service sector. 100% of the funds raised are used to support the social service organisations in carrying out their programmes, which bring benefits to the people they serve. Community Chest is also led by a Committee that comprises volunteers.

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4. Is Community Chest a charity?

 

Community Chest is a charity. It is a centralised body that raises funds for more than 80 charities in Singapore, which deliver services to the disadvantaged through critical social service programmes. Donations to Community Chest are entitled to tax deductions. Community Chest also endeavours to promote care and share in the community through public and corporate engagement.

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5. Do all the donations go to the beneficiaries which Community Chest supports?

 

Yes. All donations go to the charities under Community Chest. So, when you support Community Chest, you can be assured that every dollar raised goes to benefit someone in need.

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 6.

Who covers the operating cost of Community Chest?

 

Our fund-raising costs are mainly sponsored by Tote Board and Singapore Pools (Private) Limited.

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7. Does Community Chest solicit funds through door-to-door donations?

 

No, Community Chest does not solicit funds through door-to-door donations. A House to House and Street Collections permit is required for any door-to-door fund-raising activity. This is issued by the Singapore Police Force or the National Council of Social Service (for its members only). You may search for approved fund-raising activities via the links: 

Should anyone approach you for a donation, you may request for him/ her to show you a copy of the Collector's Certificate of Authority (CCA). The CCA must reflect the collector's name, NRIC, the approval number, the organization that they are fund-raising for and/ or fund-raising mode (e.g. Flag day, selling of merchandise, etc).

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1. What are the modes of donation to Community Chest?
 

 

For One-Time Donation

You may donate via telephone, cheques, internet banking, online credit card donation, SingPost SAM Machines, vPOST or iNETS kiosks.

For Monthly Donation (SHARE Programme)

You may donate via online E-SHARE (through credit card, GIRO) or via your company payroll.



2. How do I make a donation to Community Chest via these different modes?

 

 

Donations Via Credit Card

You may make a one time donation or make a monthly pledge online.

The maximum amount allowed for each credit card transaction is $20,000. If you wish to donate higher amounts, please download and print out a PDF form.

Complete the form, sign and mail the form to:

Community Chest
National Council of Social Service
170 Ghim Moh Road
#01-02
Singapore 279621

If you encounter problems printing out the form, please e-mail us your particulars and we will be pleased to send you the form.

Donations via Internet Banking

eNets Direct Debit allows you to make a donation by directly debiting from your bank account, simply using your Internet Banking User ID and password. You will need a valid internet banking account with DBS, UOB and Citibank. For more information, please visit www.enets.com/directdebit.

Please click here to donate via internet banking.

Donations via Cheque

Make your cross cheque payable to "Community Chest". Do indicate on the back of your cheque; your name, address, contact numbers and NRIC No (for double tax deduction).

Mail cheque to:

Community Chest
National Council of Social Service
170 Ghim Moh Road 
#01-02
Singapore 279621

If you wish to check whether we have successfully received your cheque, please contact us.

Donations via Giro

Simply download the monthly pledge form.

Complete the form, sign and mail the form to:

Community Chest
National Council of Social Service
170 Ghim Moh Road
#01-02
Singapore 279621

If you encounter problems printing out the form, please e-mail us your particulars and we will be pleased to send you the form.

Donations via Telephone

We have launched a 24-hour hotline 1900-112-2910, which enables you to make a direct donation of $10 per call. It is a straightforward one-step donation process – sparing you the hassle of filling in credit card numbers and donation forms. The donation amount will be charged directly to your phone bill*. 

* Each call is subject to $0.21 administration fee and local call charges. Callers under age 18 should seek parental consent before calling. 

Donations via SAM Machine

§  Denominations of $2, $5 and $10

§  Transaction charge will be borne by Community Chest.

§  Tax deduction will be available to all donors who provide their personal details when they donate.

Donations via VPost

§  Denominations of $8, $28 and $88

§  Website: http://www.vpost.com.sg

§  Tax deduction will be available to all donors who provide their personal details when they donate.

Donations via iNETS

§  At the iNETS Kiosk, select Bill Payment > Community > Community Chest  

§  Click here to find the nearest iNETS Kiosk to you

Tax deduction will be available to all donors who provide their personal details when they donate.



3. Can I give anonymously?
 

 

Yes. All charities honour anonymous donations. Specify your desire to remain anonymous, and the charity will respect your request.



4. Is online donation safe?
 

 

Community Chest's online donation page which requires credit card information is protected by Secure Socket Layer (SSL). SSL is a technology developed by Netscape and is adopted by all vendors producing related Web software. It works by encrypting all information - scrambling it before the information leaves your computer and unscrambled only when it reaches the charity server.

To verify that the page requesting your credit card information is secure, the letters https:// - rather than http:// - should precede the page's URL and/or there should be an unbroken key or padlock symbol located in the corner of the web browser.



5. How much do I have to contribute?
 

 

You can donate whatever amount you can afford as there is no minimum amount required. Every dollar you give matters.



6.

If I make a donation, am I entitled to tax deductions? Are there instances where my donations are not entitled for tax deductions?

 

 

As a general rule, all outright cash donations given by individuals or corporations to charities with tax deductible status will be entitled to tax deductions. From 1 January 2016 to 31 December 2018, donors are entitled to 250% tax deduction for qualifying donations. Therefore, if you give $100 to a charity, you will be entitled to tax deduction for the amount of $250.  

For more information, please refer to IRAS website:

https://www.iras.gov.sg/irashome/Other-Taxes/Charities/Donations-and-Tax-Deductions

Outright cash donations made to Community Chest are also tax deductible to donors. However, this only applies when your donation doesn't reward you in a material way. For example, lucky draw tickets and charity auction donation (up to the market value of the auction item) do not qualify for tax deductions.



7. Will Community Chest issue me a tax deductible receipt for my donation?
 

 

In support of green efforts to save the environment, Community Chest will not be issuing any receipts for donation amounts below $100, unless upon request. Regardless of your donation amount, Community Chest will help to submit your tax deduction to IRAS as long as you provide your identification number when making a donation to Community Chest.



8. Do I need the tax deductible receipts when I submit the annual tax assessment forms?
 

 

No. If you provide your identification number when you make a donation to Community Chest, we will help you make the submission to IRAS. This means that you will not need the tax deductible receipts when submitting your annual tax assessment forms.

If you are an individual donor, you may also wish to note that the Inland Revenue Authority of Singapore (IRAS) now automatically acknowledges the tax deductible status of your donations if the charity submits your identification number to IRAS on your behalf.




9. What is CCIP?
 

 

CCIP refers to Corporate Community Involvement Programme. It involves the giving of corporate resources, time, knowledge and influence to enhance the well-being of the less fortunate and the less privileged in our community. Contact us at [email protected] to know more about CCIP.

 



1. Which charity should I support?

 

 

With the large number of charities registered in Singapore, you should choose the charity that's right for you. Take time to find an organisation that does good work in a field that is important to you, whether it serves distressed children or families, the frail elderly, or people with disabilities.

If you have questions on whether the organisation soliciting for your donations is authorised, request for written information that includes their mission and what they do. Your favourite charity should be able to provide certain information upon request, including

  • Financial statements that have been audited by an independent accountant.
  • An annual report / activity report that includes a list of the board of directors; the audited financial statements or comprehensive summary, and a description of services they provide.
  • A statement of functional expenses, explaining expenditure details such as rent, postage, salaries, fundraising, management and general expenses.
  • A projected budget for the coming year.



2. How do I get information on a charity?
 

 

You can ensure that a charity is legitimate if it has a formal registration with a legal authorisation body that incorporates its status as a charitable organisation. Some of these bodies include the Registry of Societies, the Registry of Companies and the Commissioner of Charities.

You can also approach the National Council of Social Service (NCSS), the coordinating body for charities in Singapore, for an informed opinion of its member charities.

The Internet is also a great source of information and most charities have websites with information on what programmes they run, how funds are allocated, how they fulfil their mission, etc.



3. How do I give?
 

 

Consider giving to legitimate charities that make it their responsibility to manage your donations well. Such organisations attach a high value of accountability to their donors and will be open regarding the use of funds collected.

Community Chest, for example, publishes its financial statements in its annual report, selected collaterals and provides them to interested donors upon request.

Whether it is Community Chest or other charities that you choose to give to, it is advisable to issue your donations by cheque, not cash. Make certain that your cheque is made payable to the name of the charity and not to an individual.

Besides outright donations, other ways of giving can include purchasing merchandise, donation draw tickets, etc, from established charities for the purpose of fund-raising.

You may also be approached on the streets for outright donations. Charities do depend on such avenues to raise the necessary funds. However, you should not be pressured to give on the spot. If in doubt concerning the legitimacy of the fund-raising activity, you may ask about the fund-raising licence that fund-raisers have to obtain to conduct street solicitations. You may also ask about the benefiting charity.



4. How will my donations be used to help those in need?
 

 

Community Chest raises funds to support over 200 programmes provided through over 80 social service organisations. These programmes help

  • Nurture children at at-risk youth to succeed
  • Keep families together
  • Dignify the lives of the elderly
  • Help the disabled lead independent lives

Click here to know more about how Community Chest disburses its donations.



5. Can I give anonymously?
 

 

All charities honour anonymous donations. Specify your desire to remain anonymous, and the charity will respect your request.



6. Do I obtain tax deductions for my donations?
 

 

From 1 January 2016 to 31 December 2018, donors are entitled to 250% tax deduction for qualifying donations. Therefore, if you give $100 to a charity, you will be entitled to tax deduction for the amount of $250.

For more information, please refer to IRAS website: 
https://www.iras.gov.sg/irashome/Other-Taxes/Charities/Donations-and-Tax-Deductions/

Outright cash donations made to Community Chest are also tax deductible to donors. However, this only applies when your donation doesn't reward you in a material way. For example, purchases of concert or fund-raising dinner tickets do not qualify for tax deductions.

If you are an individual donor, you may also wish to note that the Inland Revenue Authority of Singapore (IRAS) now automatically acknowledges the tax deductible status of your donations if the charity submits your identification number to IRAS on your behalf. This means that you will not need the tax deductible receipts when submitting your annual tax assessment forms. For more information on charities and donations, the IRAS's website @ www.iras.gov.sg can provide you with more details.



7. Is it safe to give to charities online?
 

 

It is good to make sure that the charity site has a secure server that uses encryption technology that ensures appropriate security of your personal and payment information. For example, Community Chest's online donation page which requires credit card information is protected by Secure Socket Layer (SSL). SSL is a technology developed by Netscape and is adopted by all vendors producing related Web software. It works by encrypting all information - scrambling it before the information leaves your computer and unscrambled only when it reaches the charity server. To verify that the page requesting your credit card information is secure, the letters https:// - rather than http:// - should precede the page's URL and/or there should be an unbroken key or padlock symbol located in the corner of the web browser. If in doubt, contact the charity by telephone or by email before you provide the information online.



8. Do I have to make a contribution when I receive direct mail appeals with accompanied "gifts"?
 

 

You need not feel obligated to give when you receive direct mail solicitations that come with greeting cards, stickers, calendars, key rings or other "gifts". Charities do this to increase donations but you don't have to make a contribution to keep the "gifts". It is considered unethical for a charity to demand payment for any unordered merchandise.



9. If I do not wish to give money, what other ways can I give to charity?
 

 

Many charities benefit enormously from alternative forms of giving. Volunteering your time and skills to help your community can be a rewarding experience. Most charities welcome volunteer help in various ways. NCSS (National Council of Social Service) can help you find ways to give back to your community by volunteering at charities. Call its hotline at 1800-210-2600. You can also support your local charities by offering gifts in kind. These can include merchandise, furniture, office equipment and foodstuff, etc. Other forms of giving can take the form of bequests, charitable annuities and endowments. A legal practitioner should be able to provide you with assistance in setting up such gifts. 

 


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